Box Office Hours
We are open Monday to Friday, 9:30am to 5:00pm.
You can reach us over the phone at (604) 689-0926
On performance days, we are also open 1 hour prior to showtime at the lobby doors.
Ticket Pricing
For plays: $39 for tickets in the centre section and $32 for tickets in the side sections.
For musicals: $49 for tickets in the centre section and $42 for tickets in the side sections.
For dance show: We offer tiered pricing options.
$100 for those patrons wishing to both attend a performance AND support the Firehall’s ability to present dance.
$35 for attendees.
$25 for those seeking a more equitable rate to meet their needs.
For students and seniors (65+), tickets are $30 for all of our shows, anywhere in the house.
Throwback Thursdays
Beginning with our 2024/2025 season, the Firehall will be offering a reduced ticket price of $20 on Thursday evening performances as a throwback of our original ticket prices.
Group Rates
Group rates only apply for groups of 10 persons or more.
Adults: $20 per person
University students: $18 per person
High School Students: $15 per person
What are Pay-What-You-Can (PWYC) shows?
For PYWC shows, patrons choose the amount that they’d like to pay. Unlike the regular sliding scale, there is no minimum price for Pay-What-You-Can performances. You can pay a few dollars or many dollars–it’s up to you! PWYC performances are Wednesday matinees at 1:00pm. PWYC tickets cannot be purchased in advance; they can only be purchased at the door.
*Note that while PWYC is available for most of our shows, it may not be available for all of them.
How Do I Get My Tickets?
All of our tickets are printed for will-call. This means that if you purchase in advance, physical tickets will be waiting for you at the box office in the lobby of the theatre before the show. If you buy a ticket online, you will be sent a confirmation email that does not include your actual tickets. Our lobby is open 1 hour prior to showtime. Tickets can also be mailed upon request for a $3 fee.
Refund Policy
We do not offer refunds on tickets. All ticket sales are final.
Exchange Policy
Tickets can be exchanged with a minimum of 24 hours’ notice to a different performance of the same show for a $3 fee per ticket by calling the box office at (604) 689-0926. Tickets booked using a season pass may be exchanged free of charge.
If you cannot make a performance, and exchanging to a different date is not an option, you may donate your ticket(s) to the Firehall and receive a tax receipt (a minimum $20 purchase value is required for a tax receipt).